Our Salon Booking & Cancellation Agreement
To ensure our boutique runs smoothly and that all valued guests receive dedicated, unhurried time with our master technicians, we ask that you review our salon policy prior to confirming your appointment.
1. 50% Booking Deposit
A 50% deposit is required at the time of booking to reserve your dedicated appointment slot. This deposit is processed securely through our online Fresha booking system or via bank transfer. On the day of your treatment, your 50% deposit is credited directly towards your final bill.
2. Cancellation & Rescheduling Window (24 Hours Notice)
We appreciate that life can be unpredictable. If you need to modify, reschedule, or cancel your appointment:
- More than 24 hours notice: Your deposit is 100% transferable to a future booking (valid for 30 days) or refundable upon request.
- Less than 24 hours notice: Late cancellations or modifications made within 24 hours of your start time will forfeit the 50% deposit, as it leaves our technicians unable to fill the reserved slot.
3. Late Arrivals Protocol
Please aim to arrive 5 minutes before your scheduled start time. If you are running late, please call or SMS us at 0403 555 452 as soon as possible.
- If you arrive up to 10 minutes late, we will do our best to complete your treatment within the remaining time.
- If you arrive more than 15 minutes late, we may need to shorten the service (e.g. omitting intricate nail art) or reschedule your appointment to avoid impacting the next client. In this case, deposit retention rules apply.
4. No-Shows
Clients who fail to attend their booked appointment without contacting the salon will forfeit their deposit in full. Subsequent bookings will require 100% upfront prepayment.
5. 5-Day Quality Guarantee
We pride ourselves on superior craftsmanship! In the unlikely event that your SNS, Acrylic, or Gel lifts, cracks, or chips within 5 days of your appointment due to material application, please reach out with a photo, and our team will gladly provide a complimentary repair.